FAQs

What is Bagallery Rewards?

Bagallery Rewards is our loyalty program, designed to reward you with exclusive gifts and discounts as you earn points! As a Bagallery Rewards member, you will be eligible to earn points when you sign-up, make a purchase or refer a friend.

How do I earn points?

  • Sign up:Create an account and earn 1000 points.
  • Purchases:Earn a point for every Rupee spent.
  • Refer a Friend:You will receive 1500 points and your friend will receive 1000 points once your friend completes their purchase of Rs. 4000. (2)
  • Event purchases: Earn double or triple the points when you purchase during special events.

How do I redeem rewards, products and discounts:

  • Birthday Coupon:Tell us when your birthday is and we’ll send you a birthday present and a voucher!
  • Redeem products: Use your points to redeem free products from our redemption catalogue.
  • Loyalty Gift Box: Once you enter a new tier, you will see the option to redeem the Loyalty boxes.

Products appearing in the Redemption Catalogue can be redeemed using the following steps:

    1. Add the product you want to redeem to your cart.
  1. Open the redemption catalogue in the Bagallery Rewards widget and click on the product you want to redeem.
  2. Then click apply – the redemption code will be applied to your cart.
  3. The product should now be FREE in your cart.

What do the tiers such as Bronze, Silver, Gold and VIP mean?

You will be a Bronze Member if you earned 75,000 –150,000 points in the past year, a Silver Member if you earned 150,000 – 250,000 points in the past year, a Gold Member if you earned 250,000 – 400,000 points in the past year and a VIP member if you earnt over 400,000+ points with-in the past 12-month period.

What if I already have a Bagallery account?

You will still need to register as a Loyalty Member to start earning points.

Who is eligible to be a Bagallery Rewards Member?

Everyone! Just sign up for a Bagallery Rewards account and start earning points!

Do my points ever expire?

Yes, they can expire! Points will be reset after 1 year.

Does my tier ever expire?

Your current tier is calculated based on your total spend within the last 12-month period. Your tier will be reset after 1 year.

How do I check how many points I have?

Once you are signed into your Bagallery account, you will see your points displayed in the widget in the bottom left corner of your screen. If you click on the widget, you will see your points displayed on the top left corner of the pop-up.

I just placed an order/ signed up but I don’t see points added to my account.

Don’t worry, sometimes it takes a few minutes for our system to process and apply points to your account. If you don’t see the points reflected in 24 hours, please reach out to care@bagallery.com.

What happens if my order is returned or canceled?

Any points associated with the order will be deducted from your account balance.

How do I leave the Bagallery Rewards program?

Aw, we’re sorry to see you go! Please reach out to care@bagallery.com and we will deactivate your account. You may re-enroll in the Bagallery Rewards Program at any time, but your points balance will be reset to zero.

I need help with my Bagallery Rewards account!

No fear! Please reach out to care@bagallery.com or you can call us at 021-38383838 if you have any questions, and we’ll try to address it as soon as possible.

  1. The Rs. amount discounted using discount codes are not eligible to earn points. Taxes and shipping charges are not eligible toward earning points.
  2. Refer the Rewards Program to a friend and get 1500 points after your friend completes their first purchase of Rs. 4,000. Your friend will get 1000 points.
  3. Customers must enter date of birth at least one month prior to the first day of birth month to be rewarded.
  4. Points from Bagallery Rewards are non-transferable, have no cash value and cannot be exchanged, sold or returned.

Terms and conditions are subject to change, alteration, substitution, or termination by Bagallery in its sole discretion at any time.

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